Motimani Jewels Product Delivery Policies

Return, Exchange & Refund Policy

At Motimani Jewels, we want you to feel confident while shopping with us. We carefully pack and check every order before dispatch. We hope you never need this page, but if something feels off with your order, we are here to help with a smile.

Return Window

Return, exchange, or refund-related requests must be raised within 3 days of receiving the order. Requests made after 3 days may not be eligible for review.

Returns

If you do not like the product or feel it is not suitable for you, you may request a return within 3 days of delivery. The product must be unused, unworn, undamaged, and returned with its original packaging, tags, and accessories if applicable.

Exchange for Broken Products

We offer exchanges if the product is received broken or damaged. Please contact us within 3 days of delivery with your order details, clear photos, and an unboxing video for review.

Damaged, Broken, Missing, or Wrong Product

If you receive a damaged, broken, missing, or incorrect product, we may offer a replacement, exchange, or refund after reviewing the issue. The final solution will depend on product availability, product condition, and verification of the claim.

Refunds

Refunds may be considered for eligible cases after review and approval. Approved refunds may take 5 to 7 business days to process after confirmation. The exact timeline may depend on the payment method, bank, or payment provider.

Unboxing Video Requirement

An unboxing/opening video is required for damaged, broken, missing, or wrong product claims. The video should clearly show the package being opened and the product condition at the time of opening.

Condition of Returned Products

Returned products must be unused, unworn, and in their original condition. Products that show signs of use, damage caused after delivery, missing packaging, or missing accessories may not be eligible for return, exchange, or refund.

Non-Eligible Cases

• Requests raised after 3 days of delivery.
• Products damaged due to customer handling, misuse, or improper storage.
• Used, worn, altered, or washed products.
• Items returned without original packaging where applicable.
• Damage claims without a valid unboxing video.

How to Raise a Request

To request return, exchange, or refund support, please email us at support.motimanijewels@gmail.com with your order number, reason for the request, clear product photos, and unboxing video if the item is damaged, broken, missing, or incorrect.

Our team will review your request and guide you with the next steps.